External Support

Please find a list of local and national support organisations below.


Portland Carers Group –  Advice and support for those in. Call Jo Pearce: 01305 826479 or email: joannapearce@mypostoffice.co.uk.

Portland Community Fridge – Food sharing to reduce waste. Pick-up and donate. Open Wednesdays and Saturdays, 11am-1pm at The Portland Community Venue, Three Yards Close, Three Yards Close, DT5 1JN.

Portland Foodbank – Food and other essential supplies. Referral required (can be requested via ICA). Call: 07913 170495, email: manager@portlandfoodbank.co.uk or drop-in at St John’s Church Hall, Ventnor Road, Fortuneswell, DT5 1NW (Tuesday and Friday, 9.00-11.30am).

Royal Manor Health Centre – For the latest information regarding appointments and ongoing treatment, please visit the RMHC website. Alternatively, call: 01305 820422, where one of team will be able to assess your medical needs and how they can best be managed.

Portland Hospital – Minor Injuries Unit (MIU). Castle Road, Castletown, Portland, Dorset, DT5 1AX. Call: 01305 820341 or 860111. PORTLAND MIU IS NOT ALWAYS OPEN, SO CHECK BEFORE ATTENDING.

Weymouth also has MIU and UTC (Urgent Treatment Centre) departments based at the Weymouth Community Hospital – 3 Melcombe Avenue, Weymouth, Dorset, DT4 7TB. Call: 01305 760022 (Monday to Sunday, 8am-8pm. Open bank holidays).

For more general information visit: Dorset Health Care.

NB: Minor Injury Units (MIUs) and Urgent Treatment Centres (UTCs) offer treatment and advice on illnesses and injuries that need attention urgently but are not critical or life threatening. Using an MIU or UTC instead of an A&E department also helps ensure A&E staff can concentrate on people with serious, life-threatening conditions and will most probably save you a longer wait for treatment.

If you are concerned about your symptoms but not sure what support you need, call: NHS 111 (or 999 for anything life threatening). NHS 111 can now make appointments for local MIUs.



Dorset Council Advice and information across a range of subjects. Visit:

Citizen’s Advice Bureau (CAB) – Free, independent and confidential advice and information, whatever your question, across a wide range of subjects, including:

  • Benefits entitlement and claims
  • Debt management and budgeting
  • Employment advice, including Statutory Sick Pay and rights when laid off work
  • Advice for the self employed
  • Law and courts
  • Health.

Visit: CAB (national website), call: 0800 144 8848 (Monday to Friday, 9am-5pm) or chat to a trained adviser online about…

Alternatively, visit: Citizens Advice Central Dorset, call: 0800 144 8848 (Dorset Advice line – Monday to Friday, 10am-4pm) or email: advice-wey@centralca.org.uk.

CAB Dorset do have outreach sessions at The Portland Community Venue and Portland Hospital – please call the Dorset Advice line for details.

Christians Against Poverty (CAP) – Help with debt, budgeting and work. Open to all. Visit: CAP UK or call: 0800 328 0006 (Monday to Thursday, 9:30am-5pm / Friday 9:30am-3:30pm). Local advisor for Portland available.

Martin Lewis – Visit: Money Saving Expert for general advice and information across a wide range of subjects.

Age UK – Advice and information across a range of subjects, including free benefits advice, for those aged 55+. Visit Age UK or call: 01305 269444 and ask to be connected to the Welfare and Benefits team.


Carers Support Dorset – A wealth of information and support for anyone in a caring role, from helpful resources to advice and signposting.

Visit: Carers Support Dorset, call: 0800 368 8349 (Monday-Thursday, 9.30am-4.30pm and Friday, 9.30-4.00pm. Closed bank holidays) or email: admin@carersupportdorset.co.uk.

The site also features details about the Dorset Carer’s Card, which gives carers access to discounts across Dorset including at cafes, shops, attractions and with professional services.


In an emergency please phone 999. If you cannot speak, dial 999 55. You will then be connected to police call handlers who will try and establish if there’s an emergency by asking questions that can be answered by tapping the handset, or with verbal responses.

For an extensive list of local organisations offering support check out the: Hub of Hope. In addition, the following organisations offer free and confidential advice for all:

  • COVID-19 – For up to date information, check out the government’s COVID-19 advice pages.
  • Childline – Help and advice for those aged 18 or under. Visit: Childline (operated by the NSPCC) or call: 0800 1111 (Monday-Sunday, 24/7).
  • Connection – 24/7 phone helpline for people of all ages in Dorset who are experiencing mental health issues and need support. Visit: Connection, call: 0800 652 0190 or 111 and select ‘mental health’ to access support as part of the Dorset Crisis Response Service.
  • Mind – Advice and information about all aspects of mental health, from where to get help to treatment options. Visit: Mind, call: 0300 123 3393 (Monday-Friday, 9am-6pm. Closed bank holidays) or email: info@mind.org.uk.
  • Refuge – Additional support for anyone experiencing domestic violence. Visit: Refuge (includes access to Refuge’s live chat facility Monday-Friday, 3-10pm) or call the National Domestic Abuse Helpline: 0808 2000 247, 24/7).
  • The Samaritans – Support for those in distress, struggling to cope, or at risk of suicide. Visit: Samaritans, call: 116 123, 24/7) or email: jo@samaritans.org (24 hrs response time).
  • The Silver Line – Free and confidential telephone service for older people, aged 55+. Provides information, conversation and support. Visit: The Silver Line or call: 0800 4 70 80 90 (Monday-Sunday, 24/7).
  • Shout – A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Visit Give Us A Shout or text Shout to 85258 anytime.
  • Paragon – Part of The You Trust, Paragon provides local support for victims of domestic violence. Visit: Paragon Dorset, call the Domestic Abuse Helpline for Dorset on: 0800 032 5204 or email: paragondorset@theyoutrust.org.uk.

The Lantern Trust – A Weymouth based charity set up to help vulnerable and marginalised people across Weymouth and Portland.

The Lantern offers support for those who have a varied range of personal concerns, including mental health problems, offending behaviour, addiction, homelessness and all personal crises.

Support includes advocacy, crisis response, front line practical assistance and welfare benefits, housing and accommodation support and help through the Lanterns assisted rent deposit scheme.

Visit: The Lantern Trust, call: 01305 787940 or email: info@lanterntrust.org.uk (Monday-Friday, 9am-5pm. Closed bank holidays).