Useful Contacts


For up to date information, check out the BBC’s and the government’s COVID-19 advice pages.



ICA – Activities, advice and services for local residents, including:

  • Helping Hands – Support for older people and those impacted by disability and / or serious, life-limiting or terminal illness.
  • Children, Youth and Families – Youth volunteering, life and leadership skills training and collaborative ‘other’ projects.
  • Community Crafters – Crafting projects for community-based good causes.
  • Growing Local – Food, growing and the environment.
  • Volunteer Bureau – Support for those wishing to volunteer or offer volunteer roles.
  • Community Hub – Advice, information and signposting for local residents.
  • Infrastructure Support – Advice, information and support for other community-based organisations.

Call: 01305 823789 (Monday to Friday, 10am to 2pm and Saturday, 10am to 12 noon), message anytime via: Facebook or contact us here.

Portland FoodbankProviding food and other essential supplies for those in need. Food deliveries also possible.

Call: 07913 170495, email: or drop-in at St John’s Church Hall, Ventnor Road, Fortuneswell (Tuesday and Friday / 9.30am-11.30am).

Royal Manor Health CentreFor the latest information regarding appointments and ongoing treatment, please visit the RMHC website. Alternatively, call: 01305 820422, where one of team will be able to assess your medical needs and how they can best be managed.

Portland Hospital – Minor Injuries Unit (MIU). Castle Road, Castletown, Portland, Dorset, DT5 1AX. Call: 01305 820341 or 860111. PORTLAND MIU IS NOT ALWAYS OPEN, SO CHECK BEFORE ATTENDING.

Weymouth also has an MIU at Weymouth Community Hospital – 3 Melcombe Avenue, Weymouth, Dorset, DT4 7TBCall: 01305 760022. Open Monday to Sunday: 8am-8pm (including bank holidays).

For more information about Portland and Weymouth MIUs visit: Dorset Health Care.

NB: For non-life-threatening injuries getting help from a minor injuries unit (MIU) instead of an A&E department is a good option. This will also allow A&E staff to concentrate on people with serious, life-threatening conditions and will most probably save you a longer wait for treatment.

If you are concerned about your symptoms but not sure what support you need, call: NHS 111 (or 999 for anything life threatening). NHS 111 can now make appointments for local MIUs.


Dorset Council Advice and information across a range of subjects, from benefits and bins to COVID-19, education and health. For general information visit: the Dorset Council website. For COVID-19 related support visit: Dorset Council Coronavirus Support Hub.

Carers Support Dorset – A wealth of information and support for anyone in a caring role, from helpful resources to advice and signposting.

Visit: Carers Support Dorset, call: 0800 368 8349 (Monday-Thursday / 9.30am-4.30pm and Friday / 9.30-4.00pm. Closed bank holidays) or email:

The site also features a COVID-19 Q & A section and details about the Dorset Carer’s Card, which gives carers access to discounts across Dorset including at cafes, shops, attractions and with professional services.

The Lantern Trust A Weymouth based charity set up to help vulnerable and marginalised people across Weymouth and Portland.

The Lantern offers support for those who have a varied range of personal concerns, including mental health problems, offending behaviour, addiction, homelessness and all personal crises.

Support includes advocacy, crisis response, front line practical assistance and welfare benefits, housing and accommodation support and help through the Lanterns assisted rent deposit scheme. 

Visit: The Lantern Trust, call: 01305 787940 or email: (Monday-Friday / 9am-5pm, except bank holidays).

Mental and physical health For an extensive list of local organisations offering support check out the: Hub of Hope. In addition, the following organisations offer free and confidential advice for all:

Connection is a

  • Childline – Help and advice for those aged 18 or under. Visit: Childline (operated by the NSPCC) or call: 0800 1111 (Monday-Sunday / 7.30-3.30am).
  • Connection – 24/7 phone helpline for people of all ages in Dorset who are experiencing mental health issues and need support. Visit: Connection, call: 0800 652 0190 or 111 and select ‘mental health’ to access support as part of the Dorset Crisis Response Service.
  • Mind – Advice and information about all aspects of mental health, from where to get help to treatment options. Visit: Mind, call: 0300 123 3393 (Monday-Friday / 9am-6pm, except bank holidays), text: 86463 or email:
  • Refuge – Additional support for anyone experiencing domestic violence. Visit: Refuge (includes access to Refuge’s live chat facility Monday-Friday / 3-10pm) or call the National Domestic Abuse Helpline: 0808 2000 247 (24/7).
  • The Samaritans – Support for those in distress, struggling to cope, or at risk of suicide. Visit: Samaritans, call: 116 123 (24/7) or email: (24 hrs response time).
  • Shout – A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Visit Give Us A Shout or text Shout to 85258 anytime.
  • Paragon – Local support for victims of domestic violence. Visit: You First, call the Domestic Abuse Helpline for Dorset on: 0800 032 5204 or email:

In an emergency please phone 999. If you cannot speak, dial 999 55. You will then be connected to police call handlers who will try and establish if there’s an emergency by asking questions that can be answered by tapping the handset, or with verbal responses.

Financial advice and support If you have experienced a reduction in earnings due to the Coronavirus outbreak, you maybe entitled to additional help. The following websites provide information and details of how to apply for a wide range of support.

Age UK – Free benefits advice for those aged 55+. Call: 01305 269444 and ask to be connected to the Welfare and Benefits team.

Citizen’s Advice Bureau Free, independent and confidential advice and information, whatever your question, across a wide range of subjects, including:

  • Benefits entitlement and claims
  • Debt management and budgeting
  • Employment advice, including Statutory Sick Pay and rights when laid off work
  • Advice for the self employed
  • Law and courts
  • Health.

Visit CAB’s Coronavirus Advice Hub or call: 0344 411 1444.